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‎09-12-2020 02:47 PM

HP Recommended
Product: HP Printer 6600 HP All-in-One Printer series

Hi HP community, please help me with my HP 6600 printer problem. When I power on the printer it says “The printhead appears to be missing, not detected, or incorrectly installed”

I cleaned it, replaced it with new ink cartridges, and restarted/powered off the printer for more than 60 seconds. I also tried to updated the firmwar,e but it said the status was already up to date. How can I fix this problem? PLEASE HELP!

Category:
1 REPLY 1

‎09-15-2020 04:58 AM

HP Recommended

@M1che11ee22, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Error Indicates Faulty Printhead

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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