Printhead problem on NEW HP 5101

[johnkitty]

New HP 5101 printer.  Won’t print stating “printhead” problem.  Done every trouble shooting instructions available, now what?

[zoey7886]

@johnkitty, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printhead Problems with HP Smart Tank 5101 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your new HP Smart Tank 5101 All-in-One Printer is indicating a printhead problem and you've already gone through all the available troubleshooting instructions, it's advisable to follow these advanced steps:

Ink Level Check: Ensure that all ink tanks in your printer are filled to the recommended levels. Low ink levels can affect print quality and functionality.

Printhead Cleaning: Use the HP Smart app to clean the printhead. This can fix issues like streaks, incorrect colors, and faded printouts.

• Open the HP Smart app.
• Click on the image of your printer to open the settings.
• Under Tools, select Print Quality Tools.
• Choose Clean Printhead.

Print Quality Diagnostic Page:

• On the printer's control panel, press and hold the Information button for five seconds.
• Then, press and hold the Color Copy button for three seconds.
• A Print Quality Diagnostic Page will print. Review the patterns to check for defects.

Manual Cleaning:

• Turn on the printer.
• Lift the ink access door and wait for the carriage to stop.
• Press the blue button on the carriage to open the printhead cover.
• Remove the printhead and clean it gently with a lint-free cloth and distilled water.
• Then, reinsert the printhead and close the cover.

Printhead Replacement:

• If cleaning does not resolve the issue, consider replacing the printhead.
• Follow the instructions in your printer manual to replace the printhead.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,