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Printhead problem

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HP officejet pro 6978

I can't get around a “printhead problem” error.  I tried cleaning the printheads as well.  Any suggestions?  Thank you. 

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@JMAC818

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c04100778

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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