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‎10-02-2021 09:08 AM

HP Recommended
Product: cn643a printhead assembly
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 6230

Cannot print - Message "problems with printheads"; cartridge lights flash in sequence.

4-slot cartridges

How can I replace the  cn643a printhead assembly?

Category:
1 REPLY 1

‎10-07-2021 01:47 PM

HP Recommended

@kch405

 

Welcome to the support community.

 

I understand that you are getting a printhead error, I am glad to assist you.

Perform a power reset, reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Here is the HP document for your future reference:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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