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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KanadaKern
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Printhead will not advance

HP Recommended
Office Jet Pro 6978
Microsoft Windows 7 (64-bit)

Lots of printer error messages from "paper jam" to restart and unplug and latest "Printer Failure".  Printhead will not advance and model doesn't have latch release for printhead. Printer barely two years old.

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@KanadaKern, Welcome to the HP Support Community!

 

I understand you are not able to print. It seems like the print carriage is stuck. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays

 

Also, check for any jams inside the printer. Follow the steps in - A 'Paper Jam' Error Displays

 

Yes, the printhead is non-removable. If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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