Printing Error - EO blinking for cartridge and ink

[Khi3]

Envy 6032. When previously printing the ink wasn’t printing on the full page (I have attached images). Now I have put two new and compatible ink and cartridges in and both are flashing EO. I have wiped them and reinserted them multiple times. Please help. 

[Garp_senchau]

@Khi3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When your HP Envy 6032 printer is flashing an error code such as "E0," it typically indicates an issue with the ink cartridges or their installation. Here's a step-by-step guide to help resolve this issue:

1. Check Ink Cartridges Compatibility

• Ensure that the ink cartridges you are using are genuine HP cartridges and compatible with the HP Envy 6032 printer. Non-HP or incompatible cartridges can cause errors.

2. Reinstall Ink Cartridges

• Turn on the printer and open the ink cartridge access door.
• Remove the cartridges and inspect them for any protective tapes. Sometimes, new cartridges come with protective covers or tapes that need to be removed before installation.
• Reinsert the cartridges firmly and ensure they click into place.

3. Clean the Contacts

• Power off the printer and unplug it from the power source.
• Gently clean the electrical contacts on both the ink cartridges and the printer using a lint-free cloth. This will remove any dust or ink build-up that might be interfering with the connection.

4. Reset the Printer

• After cleaning and reinstalling the cartridges, restart the printer by unplugging it from the power source, waiting 60 seconds, and then plugging it back in.

5. Software Troubleshooting

• If the physical checks do not resolve the issue, make sure your printer's firmware is up to date to resolve compatibility issues. You can check for firmware updates through the HP Support Assistant or the HP App.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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