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‎05-01-2020 09:50 AM

HP Recommended
Product: HP Photosmart 6520 series
Operating System: Microsoft Windows 10 (64-bit)

Everything was working fine on my hp printer until I ordered new Black injet cartridges. I ordered 2, but NEITHER of them work. I have just spent 3 hours online trying to update drives, clean the jets in the new cartridges and nothing will print in black and white. What do I do now? 

3 REPLIES 3

‎05-01-2020 11:25 AM

HP Recommended

Have you tried all the steps in the link?

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‎05-01-2020 05:00 PM

HP Recommended

Yes, I have tried all the steps in the link multiple times. It still does not print anything in black. 

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‎05-01-2020 07:34 PM

HP Recommended

You can try cleaning the printhead manually, take a look on youtube for vids.

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