Printing Issues

[Keisha1234]

The color that prints when the words should be black is yellow

[Sneha_01]

Hi @Keisha1234 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is producing yellow instead of black when it should print text, there are a few potential causes and troubleshooting steps you can try:

1. Check Ink Cartridges

• Inspect Ink Levels: Ensure that your black ink cartridge is not empty or low on ink. Sometimes, if the black cartridge is low, the printer may attempt to mix colors to produce black.
• Check Cartridge Installation: Make sure the black cartridge is properly installed. Remove and reinsert it if necessary.

2. Run Print Head Cleaning

• Access the printer's maintenance menu and run a print head cleaning cycle. This can help clear any clogs that might be affecting the black ink flow.

3. Check Printer Settings

• Ensure that the printer is set to use the black cartridge for text. Sometimes, settings can default to color printing, even for black text.
• On Windows, go to Settings > Devices > Printers & scanners, select your printer, and choose Manage. Then check your printing preferences.

4. Update Printer Drivers

• Make sure your printer drivers are up to date. Visit the HP website to download the latest drivers for your printer model.

5. Run a Print Quality Diagnostic

• Many printers have a built-in diagnostic tool that can help identify print quality issues. Check the printer’s manual for instructions on how to run this test.

6. Perform a Factory Reset

• If other troubleshooting steps don’t work, consider performing a factory reset on the printer. Refer to the printer manual for instructions.

7. Check for Software Issues

• If you're printing from a specific application, try printing from a different program to see if the issue persists. Sometimes the problem can be software-related.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sneha_01]

Hi @Keisha1234 

I hope this message finds you well. 

I wanted to follow up to see if the issue was resolved?

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support