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Message 1 of 2
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Flag Post

Printing Splotchy and Missing Colours

HP Recommended
HP Officejet 5255
Chrome OS

Hello, 

I wanted to print some coloured photos today but when printing it seems that my colours aren't blended. For example, brown look more like oranges and yellows, yellows won't show up, blues are splotchy, etc. I've included photos of what an example of my prints have looked like. The colours are all bery inconsistent. This isn't my first time printing.  

b5f696f6c81c0e6b51c829b7b59b44de.jpgIMG_20200823_000205772.jpg

The picture on the left is the original one, the one on the right is my print. As you can see they are not consistent with each other. In order to solve this issue I have tried cleaning and wiping the printheads in which there was little residue. I have also cleaned the cartridges using the printer settings. Nothing has worked thus far. Although I have noticed that my new ink sent via instant ink is 65/304 when my printer is recommended for 63 or 63 XL. Could this be the issue. My print quality reports come out normal, there is nothing abnormal about them. My printer is also perfectly aligned as I have done it twice today. It would be great if someone could solve this issue!

Thank you!

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @miamina,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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