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Printing after W10 reset

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 10 (64-bit)

a few weeks ago i performed a reset on my W10 laptop, i have also performed a partial reset on my printer. As part pf that i re-installed my Microsoft Office Home and Student 2016. The printer was left to me when i was made redundant and as such is the only printer i have access to. 

I am not a big printer as in printing lots of or complex documents, i just produce words and Excel documents using a few of the formatting features. 

For example. When i print a spreadsheet , judging by the page setup, it should be all over the page with minimal boarders. 

Such as:

100% normal size, A4 paper size, All margins zero,  no headers of footers, other settings the default and grid lines. I am printing all of the active sheet which is 3 pages  and only one page width.

 

My problem is that although judging by the setup i have described and the print preview it should cover all but a little of the boarder on the top, bottom and left. The problem is that at the bottom of pages one and two , there is a space of 2.9 cm.  On  other attempts this may appear at the top on page one.

 

I know this is a very big ask so i am interested if anyone has encountered this problem at all. IO am not sure if it is because of my reset of if it is a printer or MS office problem.

 

Any ideas or suggestions gratefully received.

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HP Recommended

@Greyson Welcome to HP Community!

 

I understand that you are facing issues with printing.

 

Please check for the windows updates.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Please perform the Clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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