Printing blank excess pages

[aramis44]

I tried to print a couple of pages, tickets for a show actually, but my printer ran out of ink. I had to go out in a hurry, so left it till I got back home. While I was out my printer had ejected about 50 - 60 blank pages. I checked my on-line account on this website, and it showed these blank pages as printed today. I reloaded these 50 - 60 blank pages into the papaer tray, and replaced the empty cartridges, then printed my original 2 pages as normal without any problem. 

Why did this happen, and why is my account incorrectly showing these blank pages as printed?

[Dragon-Fur]

@aramis44

Our Experts (those of us who are not HP employees) do not have access to your private information, including (for example) you Instant Ink Account. 

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[aramis44]

thanks for your reply. I don't actually do much printing so am annoyed when I see multiple page printing against my account. For instance on 15th January approx 25 pages are shown as printed, which is simply untrue. If this keeps on, I'll have no choice but to cancel my HP account, which I would do with reluctance!

[asmita6658 · Accepted solution]

@aramis44

Thanks for getting back to us. 

I'd be happy to look into this for you. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

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