Printing double sided, even when this is turned off.

[LarryB74]

My printer keeps printing double sided, even when the option is turned off. None of the solutions I have been given work. This will certainly be the last HP printer I buy - I can't even get help from HP without extra.

[Dragon-Fur]

@LarryB74 

Welcome to the HP English Community --

Understood.

True - The Warranty that comes with the printer is limited in both duration AND in what it covers. 

Typically, the free warranty that came with this model was for one year for covered hardware components.

True, too - Should you wish to make use of HP Support paid services, these are not free.

If you wish to do so, you can describe the solutions you've tried and ask for other options.

Should you decide to ask...

Be sure to include with your "tried this" description:

• Device (computer, tablet, phone),
• Operating System / version,
• App / Software you are using.

OR

If you wish only to "vent, be done, and be gone", that's OK, too.

We do not judge.

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Message Content References

• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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OR

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OR

HP OfficeJet 8015e All-in-One Printer  

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