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‎02-17-2023 11:41 AM

HP Recommended
Product: Hp envy photo 7164

HP Envy Photo 6164. Prints every other line.  Help!

Category:
7 REPLIES 7

‎02-21-2023 08:20 PM

HP Recommended

Hi @Sunbear1,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

  • Remove all the ink cartridges and then try to perform a hard reset on the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Now insert the ink cartridges and then try to print a test page and check if it works.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. 

 

This tool can diagnose and fix many printing and printer software-related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

For more assistance, please follow all the steps suggested in the support document for - HP Printers - Print Jobs Stuck in Print Queue (Windows)

 

Let me know if those steps worked for you. 

 
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support

I am an HP Employee.
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‎03-02-2023 02:28 PM

HP Recommended

I have not made any recent changes to the printer.  I tried all the steps you gave me, but it is still not printing every line.  Thanks for any help you have for me.

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‎03-06-2023 08:41 AM

HP Recommended

I still can't get the printer to work.  Do you have any more suggestions?  Thanks, Tori

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‎03-09-2023 12:26 AM

HP Recommended

Hi @Sunbear1,

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

Alden4
HP Support 

I am an HP Employee.
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‎03-09-2023 08:05 AM

HP Recommended

This is an HP Envy photo 7164.  Serial number is TH155FW1MF

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‎03-16-2023 07:39 AM

HP Recommended

I have done all the steps suggested to no avail.  The printer is HP Envy Photo 7164. serial number is TH155FW1WF.  Do you have any more ideas for me?  Thank you, Tori

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‎03-20-2023 01:03 AM

HP Recommended

Hi @Sunbear1,

 

Thank you for your response, 

 

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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