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HP OfficeJet Pro 8715 All-in-One Printer
iOS

When printing from iPad I constantly get error message “Printer Bisy” Retry or Cancel Print Job.

 

never had issue before, no print jobs in que, have reset printer, iPad and still problem exists, even when I just try and print one job

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Joe_Reacher,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP OfficeJet Pro 8715 is encountering a connectivity or communication issue when printing from your iPad. Since you've already reset the printer and the iPad, here are a few additional steps you can try.

 

  • Check Printer's Network Connection: Ensure that both your printer and iPad are connected to the same Wi-Fi network. Sometimes, network issues can cause communication problems between devices.
  • Update Printer Firmware: Make sure your printer's firmware is up-to-date. Sometimes, outdated firmware can cause issues with printing from devices like iPads. You can check for firmware updates through the printer’s control panel or using the HP Smart app.
  • Reboot Router: Try restarting your Wi-Fi router to ensure there are no network-related issues affecting communication between your iPad and the printer.
  • Forget and Reconnect Printer on iPad: Go to the iPad’s Wi-Fi settings, forget the printer’s network connection, and then reconnect it.
  • Reinstall Printer on iPad: Open the app you're printing from and try removing and then re-adding the printer. You can do this by going to your iPad’s Settings > Bluetooth (if using AirPrint), or through the app settings that are managing the printer.
  • Disable Sleep Mode on Printer: Check if the printer is entering a sleep mode or turning off due to inactivity. Ensure it's set to stay on and awake when printing jobs are sent.
  • Use HP Smart App: If you’re not already, try using the HP Smart app for iPad to send print jobs. The app might handle the connection more reliably than printing directly through AirPrint.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @Joe_Reacher,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP OfficeJet Pro 8715 is encountering a connectivity or communication issue when printing from your iPad. Since you've already reset the printer and the iPad, here are a few additional steps you can try.

 

  • Check Printer's Network Connection: Ensure that both your printer and iPad are connected to the same Wi-Fi network. Sometimes, network issues can cause communication problems between devices.
  • Update Printer Firmware: Make sure your printer's firmware is up-to-date. Sometimes, outdated firmware can cause issues with printing from devices like iPads. You can check for firmware updates through the printer’s control panel or using the HP Smart app.
  • Reboot Router: Try restarting your Wi-Fi router to ensure there are no network-related issues affecting communication between your iPad and the printer.
  • Forget and Reconnect Printer on iPad: Go to the iPad’s Wi-Fi settings, forget the printer’s network connection, and then reconnect it.
  • Reinstall Printer on iPad: Open the app you're printing from and try removing and then re-adding the printer. You can do this by going to your iPad’s Settings > Bluetooth (if using AirPrint), or through the app settings that are managing the printer.
  • Disable Sleep Mode on Printer: Check if the printer is entering a sleep mode or turning off due to inactivity. Ensure it's set to stay on and awake when printing jobs are sent.
  • Use HP Smart App: If you’re not already, try using the HP Smart app for iPad to send print jobs. The app might handle the connection more reliably than printing directly through AirPrint.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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