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‎08-08-2020 02:01 PM

HP Recommended
Product: HP Envy 4512 printer
Operating System: Microsoft Windows 10 (64-bit)

My printer will not print in color.  PDF files, Word files that show color on the monitor, when I print them they all come out just black and white.  I do not see any option to check color printing.  My color cartridges have ink in them.

1 person had the same question
6 REPLIES 6

‎08-09-2020 04:20 AM

HP Recommended

Hi @DaveLud1 ,

 

I think this may be a faulty driver. On the print dialog, can you choose the color option? Feel free to take a screenshot from the print dialog and upload it here. 🙂

 

Cheers!

Nils_K


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‎08-09-2020 06:56 AM

HP Recommended

DaveLud1_0-1596977784559.png

Color appears to be enabled.

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‎08-10-2020 01:02 PM

HP Recommended

Hi,

 

Thank you for the picture.

I think there's something wrong with the driver. Is this the official driver from HP?

If you want to print a PDF file, there is a drop-down menu where you can select the printer you want to use. Please check if there are other drivers / printers available. If so, is there another Envy 4510? 

 

Cheers!

Nils

 

 


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‎08-10-2020 03:32 PM

HP Recommended

As far as I know, this is the official HP driver.  How can I check for updates?  I did the Print/Scan troubleshooter, and the test page that I printed from there did not have any color in it either.  The printer is reporting 1/3 back ink and 2/3 tri-color ink in the cartridges.

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‎08-12-2020 03:25 PM

HP Recommended

Hi,

 

Okay, I want you to print a diagnostics report, scan it and upload it here. To print the report,

 

  1. On the printer control panel, swipe the display to the left, and then touch Setup
     
  2. Touch Tools.
  3. Swipe up on the display, and then touch Print Quality Report

Please make sure to disguise the Serial Number (SN) before uploading it. 

 

@DaveLud1 wrote:

 I did the Print/Scan troubleshooter, and the test page that I printed from there did not have any color in it either.  

Can you upload the page as well?

 

Cheers

Nils


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‎08-12-2020 05:46 PM

HP Recommended

Tonight, I went in and the Print/Scan troubleshooter had 2 4510's listed.  I went into Control Panel and deleted the printer there and reinstalled it.  Now it seems to be printing in color.  Thanks for all the help.  I will check it out and make sure it is all well.

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