Printing issue

[SLR94]

Hi , when I’m trying to prints it’s only printing black lines down the page or sometimes it will print an image on quarter of the page , can anyone help please 

[A_Gayathri]

Hi @SLR94,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a common issue that could be related to several potential causes, such as printhead problems, low ink levels, driver issues, or paper jams. Let's go through some troubleshooting steps to help resolve the issue with your HP ENVY 6022e All-In-One Printer.
 

Step 1: Check Ink Levels

Ensure that your ink cartridges have sufficient ink. Low or empty cartridges can cause printing issues.

1. Check Ink Levels via Printer:
   • On the printer's control panel, navigate to the ink levels menu to check the status of your cartridges.
2. Replace or Refill Cartridges:
   • If the ink levels are low, replace or refill the cartridges as necessary.

Step 2: Printhead Cleaning

Sometimes, printheads can get clogged, resulting in printing issues.

Using Printer Software:

• Open the HP Smart app or the printer software on your computer.
• Go to the maintenance or tools section.
• Select "Clean Printhead" and follow the on-screen instructions.

Manual Cleaning:

• Turn off the printer and unplug it.
• Open the printer to access the printhead and cartridges.
• Use a lint-free cloth and distilled water to gently clean the printhead.

Step 3: Printer Driver and Software

Ensure that you have the latest printer drivers and software installed.

1. Update Drivers:
   • Go to the HP Support website and search for your printer model.
   • Download and install the latest drivers and firmware for your printer.

Step 4: Check for Paper Jams and Obstructions

Paper jams or foreign objects inside the printer can cause printing issues.

1. Inspect the Printer:
   • Turn off and unplug the printer.
   • Open all accessible areas of the printer to check for jammed paper or any obstructions.
   • Remove any debris carefully.

Step 5: Align Printheads

Misaligned printheads can cause printing problems.

1. Using Printer Software:
   • Open the HP Smart app or the printer software on your computer.
   • Go to the maintenance or tools section.
   • Select "Align Printhead" and follow the on-screen instructions.

Step 6: Test Print

After performing the above steps, try printing a test page.

1. Print Test Page:
   • Use the printer software or the control panel on the printer to print a test page.
   • Check if the issue persists.

Refer to this document: HP ENVY 6022e All-in-One Printer User manual

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.