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Office jet 5255

So I am trying to print from my laptop and my printer is returning blank pages... There is ink in the printer. I hit the print button on the printer and it did its thing and it looks good just not letting me print from my computer. 

 

1 REPLY 1
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@liltim75228

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:-

Print a Print Quality Diagnostic page

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

    Image: Print Quality Diagnostic page

If that does print fine, clean the ink cartridges

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Clean Cartridges.

  4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

    • If the print quality is acceptable, you can stop troubleshooting.

    • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

You can refer this HP document for more assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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