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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY PHOTO 6255
Microsoft Windows 10 (64-bit)

I have had the printer for 6 months but have rarely used it.  It prints with lines through everything.  I haven't even printed 50 pages with at least half of those being prints to figure out why it doesn't work.  I have tried everything suggested by the app.  Every single restart, reinstall, cleaning, etc.  nothing works.

1 REPLY 1
HP Recommended

You will need to replace one or both cartridges because the ink has dried in the printheads.

You must use the printer at least once every 5 days to keep it in good running order.

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