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Printing of Photos

HP Recommended
HP ENVY 4520
Microsoft Windows 8 (64-bit)

  We are having problems when using Photo Paper of any thickness, the image to be printed continually gets printed at the top of the page when there is a definite gap at the top, it's as though it is not picking up the paper correctly.

If we use plain paper the printing is OK

Thanks for any help

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HP Recommended

Hi.

 

some photo paper has a tab that adds and additional length to the paper. When inserted correctly the printer won’t print on the tab and it can be torn off afterwards 

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