Printing of password protected files

[ASRMYS]

Am unable to print password protected files on HP Inkjet 3700 both through WIFI direct and HP smart plugin

[Jay_G24]

Hi @ASRMYS,

I'd like to help!

To assist better -

1.What's the application you are trying to print from? Have you tried printing from a different application or device? 

2.What document are you trying to print?

Meanwhile, 

Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android OS 5.0 or later, and then turn on the plugin.

NOTE: 

Menus, icons, and the location of the print settings vary by Android version and device manufacturer.

1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

2. On your Android device, install or update the HP Print Service Plugin (in English).

3. Once the installation or update is complete, choose your Android device to turn on the plugin:

   • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. Continue with these steps.

   • Android 6 (Marshmallow) and earlier devices: Tap Settings, search for and open HP Print Service, and then tap On.

4. Turn off any other print service plugins, if necessary.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps that provide a Print option on their menu.

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

   

3. Tap the down arrow  to change any print settings, and then tap the Print  icon.

Keep me posted. 

And, Welcome to the HP Support Community. 

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