Printing option on key not showing

[SmartClass]

I need help, because my HP MFP 1005w printer not working, only I button showing , and not printing option is showing in key

[Garp_senchau]

@SmartClass, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems like you're experiencing an issue with your HP MFP 1005w printer where it only displays the "I" button and isn't offering any printing options. Here are some general steps to troubleshoot this problem:

Restart the Printer:

• Turn off the printer using the power button, wait for a few seconds, and then turn it back on.

Check Connections:

• Ensure the printer is properly connected to your computer or network, either via USB or Wi-Fi. Check all cables and connections.

Check Printer Status:

• Ensure there are no error messages or alerts displayed on the printer screen.
• If the printer has an LCD screen, look for any error messages and follow the on-screen instructions to resolve them.

Install/Reinstall Printer Software:

• Make sure you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP Support website.

Check Paper and Ink/Toner Levels:

• Make sure there is sufficient paper in the tray and that the ink or toner levels are adequate.

Clear Print Queue:

• Sometimes, clearing the print queue can resolve the issue. Navigate to your computer’s print queue (Control Panel > Devices and Printers) and clear any pending print jobs.

Network Connection:

• If the printer is networked (Wi-Fi), ensure it is connected to the correct network and that your device is also on the same network.

Reset Printer Settings:

• If available, try resetting the printer to factory settings. Check the user guide for specific instructions related to your model.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,