Printing photos

[WalterFischer]

When I try to print a photo from the photo tray, I get a message to load paper, but there is paper in the photo tray

[Anand_Andy]

Hi @WalterFischer,

Welcome to the HP Support Community

I understand you are getting an error message "load paper" on your HP ENVY Photo 7855 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Follow the instructions below -

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Remove the output tray.

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

You may also refer to -How to Print Photos (Windows)

Hope this helps! Keep me posted. 

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