cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
128
Flag Post

Printing problems with HP Office Jet 3830 series

HP Recommended
Office Jet 3831

Printer status Default attention required....

My printer is now printing half a page then stopping and print queue is backing up. Running the troubleshooter isn't really helping as the problem keeps happening. How do I fix this?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,404 14,397 945 1,120
Message 2 of 4
Flag Post
HP Recommended

@Shazza5, Welcome to the HP Support Community!

 

To assist you better, which device are you using to print?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi thanks for your reply. Its the 3831 printer I am using. I have run the print and scan doctor but the problem is still happening. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,404 14,397 945 1,120
Message 4 of 4
Flag Post
HP Recommended

@Shazza5

 

Did you try making a copy on the printer?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

How is the printer connected? Check the connectivity between the printer and the PC.

Are you using the HP Smart app to print?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation