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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended
HP Envy 4520
iOS

When I am printing, images are printed with a black background instead of just on the white paper. In the print preview, everything looks fine, but when it prints, it is black. I have tried cleaning the printheads, changing the window background in preferences to white, and uninstalling and reinstalling my device. Any help is appreciated.

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