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‎09-23-2020 12:13 PM

HP Recommended
Product: Officejet 6700
Operating System: macOS 10.15 Catalina

I only want to print in black and white.  The color cartridges run out, even when I don't use them.  For a while, the printer let me print black and white only, but now says color cartridges must be replaced.  Is there a fix for this?

Category:
2 REPLIES 2

‎09-26-2020 05:28 AM

HP Recommended

@donnaknuts

 

Welcome to the HP Support Community.

 

If they are really low on ink, you must replace them. You won't be able to print if one of the color cartridges are low. on ink.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎09-26-2020 05:28 AM

HP Recommended

@donnaknuts

 

Welcome to the HP Support Community.

 

If they are really low on ink, you must replace them. You won't be able to print if one of the color cartridges are low. on ink.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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