cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 3
53
Flag Post

Printing with black ink only

HP Recommended
Officejet 6700
macOS 10.15 Catalina

I only want to print in black and white.  The color cartridges run out, even when I don't use them.  For a while, the printer let me print black and white only, but now says color cartridges must be replaced.  Is there a fix for this?

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 2 of 3
Flag Post
HP Recommended

@donnaknuts

 

Welcome to the HP Support Community.

 

If they are really low on ink, you must replace them. You won't be able to print if one of the color cartridges are low. on ink.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 3 of 3
Flag Post
HP Recommended

@donnaknuts

 

Welcome to the HP Support Community.

 

If they are really low on ink, you must replace them. You won't be able to print if one of the color cartridges are low. on ink.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation