Printing

[Field2020]

My hp ENVY Photo 7134 is not printing. All printing will just be in a queue. I can photocopy  with no problems.

[Sneha_01]

Hi @Field2020,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7134 is not printing and jobs are stuck in the queue, here are some steps to troubleshoot the issue:

Troubleshooting Steps:

Check Printer Status:

• Ensure the printer is turned on and connected to the network (Wi-Fi or USB).

Clear the Print Queue:

• On your computer, go to Devices and Printers (Windows) or Printers & Scanners (Mac).
• Find your printer, right-click (or Control-click) it, and select See what’s printing.
• Cancel all documents in the queue.

Set Printer as Default:

• Ensure your HP ENVY Photo 7134 is set as the default printer in your system settings.

Restart Print Spooler (Windows):

• Press Windows + R, type services.msc, and hit Enter.
• Find Print Spooler, right-click it, and select Restart.

Reinstall Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model.
• Uninstall the current driver and reinstall the new one.

Check for Software Updates:

• Make sure your operating system and the HP Smart app (if installed) are up to date.

Run the HP Print and Scan Doctor (Windows):

• Download and run the HP Print and Scan Doctor tool from the HP website to diagnose and fix printing issues.

Check Firewall/Antivirus Settings:

• Ensure your firewall or antivirus software is not blocking the printer’s connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support