Printing

[AJF80]

I cannot print on my new printer. It’s set up and on same network.

[Irfan_06]

Hi @AJF80,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing on your printer that is connected to the same network.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- Were you able to print before after the printer was setup on network?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[AJF80]

Good morning

My printer is an HP Envy 6060e. It is brand new and I haven’t been able to print on it yet. I assume it’s something I’m not doing and would appreciate very basic instructions.

It has copied a document requested from printer itself. Pressed bottom left button.

It has printed Printer Information Report when I pressed bottom right button.

The blue WIFI light is on as it’s on the same network.

The bottom right hand button light flashes.

I have just updated IPad and IPhone to iOS 18 

I have HP Smart app on both IPad and Iphone.

 Please can you help.

AJF80

[AJF80]

Good morning

My printer is an HP Envy 6060e. It is brand new and I haven’t been able to print on it yet. I assume it’s something I’m not doing and would appreciate very basic instructions.

It has copied a document requested from printer itself. Pressed bottom left button.

It has printed Printer Information Report when I pressed bottom right button.

The blue WIFI light is on as it’s on the same network.

The bottom right hand button light flashes.

I have just updated IPad and IPhone to iOS 18 

I have HP Smart app on both IPad and Iphone.

 Please can you help.

AJF80

[Irfan_06 · Accepted solution]

Hi @AJF80,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support