Prints 1/2 the page then stops; error with color ink light flashing. Cartridges cleaned and full.

[DBud5501]

Prints 1/2 page then stops printing; shows error with color ink light flashing. Cartridges wiped with distilled water; ink levels full.

[Raj_05]

Hi @DBud5501,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is having issues with the color ink cartridge. Here are a few steps you can try to resolve this issue.

Check Cartridges and Printhead:

• Make sure the cartridges are correctly installed. Remove and reinstall them to ensure a secure fit.
• Inspect the printhead for any visible clogs or obstructions. Clean it carefully according to your printer's manual.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source for about 60 seconds. Plug it back in and turn it on. This can sometimes resolve temporary issues.

Run Printer Diagnostics:

• Most HP printers have built-in diagnostics. Refer to your printer's manual or the HP support website for instructions on how to run a diagnostic test.

Update Printer Firmware:

• Check if there's a firmware update available for your printer on the HP website. Updating the firmware can sometimes fix issues related to printing errors.

Check for Paper Jams or Obstructions:

• Ensure there's no paper jam or foreign object obstructing the printer’s path.

Check for Error Messages:

• Review any error messages or codes displayed on the printer's screen. Refer to your printer’s manual for specific troubleshooting related to those codes.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support