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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-22-2025 02:15 PM

HP Recommended

I cannot print anything from my moblie private pickup. Jobs are queued and older jobs just says canceling but not canceling 

Category:
1 REPLY 1

‎02-27-2025 01:09 PM

HP Recommended

@Kim446, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding print queue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP printer's private pickup feature is stuck, with jobs queued and older ones stuck on "canceling." Here are a few troubleshooting steps to resolve this:

Restart Everything

  1. Restart the Printer – Turn off the printer, unplug it for 30 seconds, then plug it back in and turn it on.
  2. Restart Your Mobile Device – Restart your phone to refresh the connection.
  3. Restart the Router – If your printer is connected via Wi-Fi, reboot your router.

Check HP Smart App

  1. Open the HP Smart App on your mobile device.
  2. Navigate to Print Queue and try to cancel pending jobs manually.
  3. If jobs are stuck, sign out of the HP Smart app, restart your phone, then sign back in and check again.

Clear Print Queue via Printer's Embedded Web Server (EWS)

  1. Find your printer’s IP address (usually displayed on the printer screen or in the HP Smart app).
  2. Enter the IP address in a web browser.
  3. Navigate to the Job Queue or Print Jobs section and try to cancel them.

Reinstall HP Smart App

  1. Uninstall the HP Smart App from your mobile.
  2. Restart your phone.
  3. Reinstall the HP Smart App and reconnect the printer.

Reset Private Pickup

  1. Open HP Smart App > Go to Preferences.
  2. Find Private Pickup settings and disable it.
  3. Re-enable Private Pickup and try printing again.

If the issue persists, let me know the exact printer model and whether it's connected via Wi-Fi or Bluetooth, and I’ll guide you further!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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