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‎09-03-2020 09:11 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Bonjour,

A la fin de l'installation de mon imprimante le logiciel m'indique :

"Le logiciel est installé et votre périphérique est connecté.

Terminez la configuration de votre HP ENVY 4520 series en l'activant."

Puis sur l'écran suivant :

"La connexion à internet n'a pas été trouvée ou a été perdue. Vérifiez la connexion, puis cliquez sur réessayer."

J'ai vérifier la connexion (elle est correcte). J'ai cliqué sur "réessayer" et toujours le même résultat : pas de connexion.

J'ai essayé à plusieurs reprise sans résultat.

Je n'arrive pas à imprimer en wifi alors que le PC reconnait l'imprimante.

J'ai activé l'imprimante directement sur le site en suivant le lien indiqué dans l'écran de connexion mais ça ne change rien.

Quelqu'un peut-il m'aider ?

Merci d'avance.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2020 10:14 AM

HP Recommended

Hey @domjd41  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator

View solution in original post

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2 REPLIES 2

‎09-04-2020 10:14 AM

HP Recommended

Hey @domjd41  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
Was this reply helpful? Yes No

‎09-06-2020 06:51 AM

HP Recommended

Vous vendez en France alors répondez moi en français comme vous avez su le faire pour me demander d'écrire ma question en Anglais, langue que je ne comprend pas, n'écris pas et ne parle pas. Toujours aussi nuls chez HP !!!

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