Problem w account message

[Kokoro986]

Updated new password on hp printer and now getting message that there is a Problem with my Account and now can't print and I can't find what the problem is with my account  

[Garp_senchau]

@Kokoro986, Welcome to HP Support Community,

Thank you for posting your query.

It sounds like you're having an issue after updating the password on your HP printer, and now you're unable to print. There could be several reasons for this, such as account settings or network connection problems. Here's a checklist of steps to troubleshoot:

Check HP Account:

• Go to the HP Smart or HP Support website (depending on your printer model) and log in to your HP account.
• Verify if your account credentials are correct. If there was an update to your password, make sure you're using the new password everywhere it's required (e.g., in the printer setup app, your email linked to HP, etc.).

Reconnect Printer to Wi-Fi:

• After changing the password, your printer may need to be reconnected to the Wi-Fi network. Follow the printer's setup instructions to reconnect it. You can usually do this through the printer's display panel or via the HP Smart app.

Check Printer Status on HP Smart App:

• Open the HP Smart app and see if the printer is listed as "Online" or if there are any error messages. If the printer shows as offline, try removing and re-adding it.
• Ensure the app is updated to the latest version.

Check Printer’s Network Settings:

• On your printer, navigate to the Wi-Fi settings and confirm it's connected to the correct network with the updated password.
• You may also want to print a network configuration page to verify its connection.

Clear Any Pending Print Jobs:

• Sometimes, the queue gets stuck. Go to your computer's printer settings and clear any pending jobs that might be causing the issue.

Reset the Printer:

• As a last resort, you can try performing a factory reset on the printer and set it up again from scratch, including reconnecting to Wi-Fi and re-entering your account information.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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