Problem wireless printing printer HP envy 6234 – docs stuck in queue with “error – printing”

[chrispie]

Via wifi  : the document arrives in the queue but with message “error-printing”.

The indication of te wireless connection is NOT BLINKING.  

printer status is "ready".

network indication : "connected" .

the latest updates are installed. 

Via HP print and scan doctor : No solution found  for   the problem . 

Printing works fine via USB/ethernet.

The problem was not there the first 2 months of usage of the printer.

Unclear what triggered the problem and what is the supporting solution for this unexpected behaviour.

log reporting :  

how to resolve the problem  ? 

[Kumar0307 · Accepted solution]

@chrispie, Welcome to the HP Support Community!

I understand you are not able to print from your computer.

• Which application are you trying to print from? Are you using the HP Smart app?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Restart the router, the printer, and the PC

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[chrispie]

Kumar,

thanks for the inspiration towards the resolution.

Finally a remove and add printer resolved the concern. 

Chrispie.

[Kumar0307]

@chrispie

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!