Problem with HP account, cannot print

[Jacnbox]

My OfficeJet Pro 8035e will not print or allow set-up after resetting everything to factory. Continue getting the error below. I  cannot see any issues with my account, I don't have the Instant ink subscription, and ink is HP original so not sure what else to try. HELP PLEASE!

A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information.

[VikramTheGreat]

Hi @Jacnbox,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this is, especially after a full factory reset when you expect a clean start. The error you’re seeing is common on HP+ (e-series) printers like the OfficeJet Pro 8035e, and it usually relates to account verification or HP Smart setup requirements, even if you don’t use Instant Ink.

Here’s what’s happening and how to fix it:

Why This Happens

• HP+ printers (with an “e” in the model name) require an active HP account and internet connection for setup and printing.
• After a factory reset, the printer must be reactivated through HP Smart before it will print.
• If the account link fails or the printer is not claimed in HP Smart, you’ll see this error.

Step-by-Step Fix

1. Confirm HP Account Status

• Log in to HP Smart Account and ensure: 
  • Your printer is listed under My Printers.
  • No pending activation or subscription errors.

2. Reconnect Printer to HP App

• Download the HP app on your PC or mobile:
  👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Sign in with your HP account.
• Add the printer again: 
  • Tap Add Printer → Select your OfficeJet Pro 8035e.
  • Complete activation steps (HP+ requires this even without Instant Ink).

3. Check Network & Firmware

• Ensure the printer is connected to a stable Wi-Fi network.
• Update firmware via HP Smart or printer menu:
  👉 HP OfficeJet Pro 8035e All-in-One Printer | HP® Support

4. Disable VPN or Firewalls Temporarily

These can block the HP App from completing activation.

5. If Still Stuck

• Remove the printer from your HP account and re-add it.
• Perform a hard reset: 
  • Unplug the printer for 60 seconds.
  • Plug back in and retry setup.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat