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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-07-2024 01:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8020 has an error message at startup and will not print or come online. Here is the error message.

 

Printhead Problem

There is a problem with the printhead.

Event Code: 62.80.13

 

Category:
1 REPLY 1

‎08-09-2024 08:01 AM

HP Recommended

Hi @KindomMan,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the print head error.

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

  1. Reset the printer
  2. Reset the printer to recover from printer errors or failures.
  3. If your printer has a rechargeable battery, remove it.
  4. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  5. Unplug the power cord from the power source.
  6. Wait 60 seconds.
  7. Connect the power cord directly to a wall outlet and to the printer.
  8. Turn on the printer to complete the reset.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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