Problem with my HP account

[laurencelussan]

A problem has occured with your HP account????? 

[Max3Aj]

Hi @laurencelussan, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "A problem has occurred with your HP account" error on your HP LaserJet M110we Printer is likely related to HP+ or Instant Ink services, which require a stable connection to your HP account. Here are some possible reasons and fixes:

Troubleshooting Steps:

Restart Your Printer & Devices

• Turn off your printer, Wi-Fi router, and computer/phone.
• Wait 1-2 minutes, then turn them back on.
• Check if the error persists.

Verify Internet Connection

• Ensure your printer is connected to a stable Wi-Fi network.
• If your printer is in sleep mode, wake it up and check the connection.

Sign Out & Sign Back Into Your HP Account

• Open HP Smart on your computer or mobile device.
• Sign out of your HP account.
• Sign back in and check if the error disappears.

Reconnect the Printer to HP Smart

• Open the HP Smart app.
• Remove the printer from your account.
• Click Add Printer and follow the steps to re-add it.

Check HP+ or Instant Ink Status

• If you use HP+ or Instant Ink, log in to your account at HP Connected and check if your subscription is active.

Reset the Printer

• Press and hold the Wi-Fi and Cancel buttons for 5 seconds until the light blinks.
• Reconnect your printer to Wi-Fi and HP Smart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support