Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Since yesterday I have the error message "Problem with the print head" on my 4 year old Officejet Pro 6970.
This error occurred in the middle of a print job and has not gone away since.
I have already pulled the power plug a few times and taken out the ink cartridges, but nothing helped!
Have yesterday then also the firmware upgedatet, without further success!
I have used only original ink cartridges from HP Instant Ink from the beginning.
Can I throw away the printer now?
@DasLamm, Welcome to HP Support Community!
If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer/upgrade options.
Hope this helps!
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TEJ1602 I am an HP Employee
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