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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DasLamm
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Problem with printer head

HP Recommended
HP Officejet Pro 6970
Microsoft Windows 10 (64-bit)

 

Hello,

Since yesterday I have the error message "Problem with the print head" on my 4 year old Officejet Pro 6970.

This error occurred in the middle of a print job and has not gone away since.

I have already pulled the power plug a few times and taken out the ink cartridges, but nothing helped!

Have yesterday then also the firmware upgedatet, without further success!

I have used only original ink cartridges from HP Instant Ink from the beginning.

Can I throw away the printer now?

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@DasLamm, Welcome to HP Support Community!

 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/upgrade options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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