Problem with printer or ink system

[KVB6]

After changing the yellow ink cartridge, the printer didn’t register a full ink supply.  Tried reinserting the cartridge, turning off the printer, getting another cartridge, etc.  The printer is totally unable to function with this message: “There is a problem with the printer or ink system. Turn the printer off, then on. If problem persists, contact HP”.  A second screen recommends unplugging the printer and contacting HP Support and provides the web address. But because the warranty is expired, I cannot get any help from HP!  We have searched for all recommendations and have checked everything. The problem still persists. 

[A_Gayathri]

Hi @KVB6,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're facing with your HP Officejet Pro 8600 Plus E-All-In-One Printer regarding the ink system is a common one, and there are a few steps you can take to try to resolve it. 

Here are some troubleshooting steps you can follow:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Clean the Ink Cartridge Contacts:

• Turn off the printer and unplug it.
• Open the printer and remove the yellow ink cartridge.
• Use a lint-free cloth or cotton swab slightly dampened with distilled water to clean the electrical contacts on the cartridge and the corresponding contacts in the printer.
• Allow the contacts to dry completely before reinserting the cartridge.

Inspect the Ink Cartridges:

• Make sure you are using genuine HP ink cartridges.
• Check the cartridges for any physical damage or leaks.
• Ensure that the protective tape on the new cartridge has been completely removed.

Update the Printer Firmware: Update the firmware on an HP printer

• Sometimes, updating the firmware can resolve compatibility issues with ink cartridges.
• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware.

Hard Reset:

• With the printer turned on, unplug the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer and turn it on.

Check for Paper Jams and Obstructions: 

• Ensure there are no paper jams or obstructions inside the printer that might be causing the issue.
• Check all accessible areas of the printer, including the paper tray and the back of the printer.

Reset the Ink System:

• Sometimes, the printer's ink system can be reset by performing the following:
  • Turn on the printer.
  • Open the ink cartridge access door.
  • Remove all ink cartridges.
  • Close the ink cartridge access door.
  • Wait for the printer to prompt you to install the ink cartridges.
  • Reinstall the ink cartridges one by one.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User manual

 HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

I hope this helps. 

Take care and have a good day.

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