• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY Photo 6234

My new printer the HP ENVY PHOTO 6234 just arrived and I instantly got the error code: OXOO829C98

1 REPLY 1
HP Recommended

@Radan_ 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

  1. Turn on the printer.
  2. Before continuing, wait until the printer is idle and silent.
  3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges of the printer.
  5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord into the outlet.
    NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.
  8. Reconnect the power cord to the back of the printer.
  9. Turn on the printer, if it does not automatically make it.
    It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
  10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
  11. Reinsert the ink cartridge, and then close the access door to the cartridges.
  12. Print a calibration page, if prompted.
  13. If you disconnected the USB cable, reconnect it to the back of the product.
  14. Try to print.

Don't hesitate to contact us in case of need.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.