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Problem with printer

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Hp officejet pro 8620

Hi my hp officejet pro 8620 gave me a warning a few days ago it need black ink so I bought it and now its in the printer. Then I turned it off then back off the it keep making a loud noise for the scanner part and says " there is a problem with the printer or ink system.  Turn printer off then on. If problem persists contact hp." There is no error code. I bought the right black ink. The same one that was in there before when I had to problems. I dont understand whats wrong. It won't printer or do anything now.


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@Shelby92, Welcome to the HP Support Community!


I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Resolving 'Ink System Failure', 'System Supply Problem' Errors


Check for any paper jams, make sure the printer carriage is moving freely. You may refer to the steps from - Paper Jam Error


If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer as it could be a hardware failure. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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