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‎08-04-2020 04:25 AM

HP Recommended
Product: HP Officejet Pro 6960

My printer keeps coming up with a message that there is a problem with the printhead 0x0. I have tried the settings to clean print head but need not work...any other suggestions? 

1 person had the same question
1 REPLY 1

‎08-06-2020 12:25 PM

HP Recommended

@makman1

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

Try updating the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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