• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-22-2024 04:15 AM - edited ‎11-22-2024 04:41 AM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer

Updated post: 

Removed everything again and restarted everything, all seems OK again, so perseverance and patience may be required!! 

Hope this may help someone, somewhere! 


Hi, I have a HP Envy 6022e. It was showing a jam error 6e, there wasn't a jam but it continued to display this despite removing the power, etc. This now seems to be resolved, but I cannot reconnect the printer to the HP Smart App etc.

I've performed a factory reset via the HP app, but when trying to reinstate it, it's frozen at the stage of "Press and release the flashing 'Information' button on your printer". I've tried numerous times but it times out. 

I've also tried deleting and reinstalling the app on my phone. 

Please can anyone advise how to get round this? 

Thanks

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.