Problem with the Supply System

[ChrisR811]

Hi, I have an error showing which says there is a problem with the supply system. It's only the yellow cartridge it's saying there is an issue with. I can't do any maintenance and I've tried multiple cartridges which include a genuine cartridge and a remanufactured cartridge. Could it be the print head as I can't imagine it's the ink. 

[Garp_senchau]

@ChrisR811, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ChrisR811]

Hi Garp,

Thanks for coming back to me. 

I have already tried all those things you suggested amongst others. I've seen it been an issue for other people and there's been a lot of suggestions on how to fix it. I've tried different cartridges, factory resets, power resets, HP smart diagnose and fix doesn't show any issues, firmware is the latest, soaked the printhead, used warm water in a syringe to loosen any dry ink, removing print head and putting it back in and wiggling it as the guide suggests. Nothing. 

I have genuinely tried everything but no joy. What are my next steps? It worked perfectly fine up to around 3 weeks ago until I changed the non-hp yellow cartridge to another non-HP one, which is what I've been using for many years. I've also tried an HP cartridge but no joy.

Any further suggestions would be appreciated. 

[Garp_senchau]

Hey @ChrisR811, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,