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Message 1 of 2
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Problems with HP DeskJet2622 USB connection

HP Recommended
HP DeskJet 2622
macOS 10.13 High Sierra

Hello,

I attempted to set up my HP DeskJet 2622 today via USB. Although it has wireless capabilities, I cannot utilize them due my college's restrictions. So, I used a USB cable. After walking through the set up and downloading the necessary software, my printer printed out a couple of what I assumed were alignment pages. Then it stopped printing and now won't let me print and says that alignment is unfinished. I tried to scan something but it would not let me do that either. Now the power button and the wireless button are flashing and will not turn off. Has anybody seen this problem before? 

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HP Support Agent
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Message 2 of 2
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@GILYLATES, Welcome to the HP Support Community!

 

Wireless light is blinking because the printer is not connected to a wireless network. You may press the wireless button to turn it off.

 

Let us try these steps to resolve the alignment issues:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

Re-insert the ink cartridges. 

 

Perform steps 10, 13 and 12 from this document.

 

For more info on resolving this issue, refer to - Alignment Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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