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‎04-23-2025 11:36 AM

HP Recommended

Won’t print. Get error messages (printer busy etc or just won’t print) Keep trying to shut down and restart. Gets stuck in shut down mode. 

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1 REPLY 1

‎04-24-2025 07:34 AM - edited ‎04-24-2025 07:34 AM

HP Recommended

@Norahartois, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP printer is stuck in a frustrating loop—refusing to print, displaying error messages like "printer busy," and getting stuck during shutdowns. Let's walk through some steps to get it back on track:
 

Power Reset the Printer

  • Turn the printer off (if it's stuck, unplug it).
  • Unplug the power cable from both the wall and the back of the printer.
  • Wait at least 60 seconds.
  • Plug it back in directly to a wall outlet (avoid using power strips).
  • Turn it on again.

Clear the Print Queue

  • On your computer:
    • Open Control Panel > Devices and Printers.
    • Right-click your printer and select See what's printing.
    • Click Printer > Cancel All Documents.

Check for Jammed Jobs or Status

  • Ensure the printer:
    • Isn’t displaying any paper jam, cartridge, or network errors.
    • Shows Ready/Idle on the screen (if it has one).

Reinstall the Printer Drivers

  • Uninstall the current printer from your PC.
  • Go to the HP Software & Drivers site and download the latest drivers for your model.
  • Reinstall using the full HP Smart app or setup software.

Try HP Print and Scan Doctor (Windows only)

Check Connection

  • If you’re using Wi-Fi, ensure the printer is connected to the same network as your PC.
  • Try printing via USB cable to test if it’s a network issue.

Factory Reset (Optional if issues persist)

Caution: This will erase all settings, including Wi-Fi configuration.

  • Look in the printer menu for Settings > Printer Maintenance > Restore > Restore Factory Defaults.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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