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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-18-2024 02:50 PM

HP Recommended
Product: HP LaserJet MFP M140we Printer

Hello,
I recently received a warranty replacement product for my broken printer. I shipped the defective printer back to HP using a FedEx label that came with the replacement. However, the parcel is still in transit and has not been delivered by FedEx. Now, HP has emailed me saying that I will be charged for the undelivered defective item. I cannot find a way to contact HP through their website because it states that I do not have any products covered by their warranty. What should I do in this situation?

Category:
2 REPLIES 2

‎11-18-2024 03:05 PM

HP Recommended

I have escalated your post to the moderators in the hopes that an HP agent can assist you. In the meantime, if you already have not, I would reply to the email making sure to reference your case and provide them with the tracking number. I am curious as to how long ago you actually shipped the defective printer back to HP.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-19-2024 08:29 PM

HP Recommended

Hi @OlgaTon, 

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your broken printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

 

HP Support


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
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