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‎05-10-2017 07:18 AM - edited ‎05-10-2017 11:44 AM

HP Recommended
Product: HP Photosmart 2575
Operating System: Microsoft Windows 10 (64-bit)

I have purchased on 08/05/17 and OPENED the wrong inkjet cartridges HP 350 & 351 (2 pack SD412EE) for my HP Photosmart 2575 printer, that I am unable to and have not been used. I have seen other posts about 'Support' being able to exchange wrongly purchased cartridges is this still possible or have I just wasted my money.

 

I should have bought HP HP338 Black & HP343 Tri colour and neither did i purchase them through HP but pick them up locally at Currys/PC World.

 

I am running back to the store having had no joy on the phone, but not holding my breath as i have opened the packs.

 

Any options are welcome even if there is a source/recipient charity who can benefit and use the unused cartridges.

 

KR

Chris (Cookie9)

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2017 08:50 AM

HP Recommended

If they are unopened you should take them back to the store.  HP may accept only new, unopened cartridges back.

View solution in original post

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3 REPLIES 3

‎05-10-2017 08:50 AM

HP Recommended

If they are unopened you should take them back to the store.  HP may accept only new, unopened cartridges back.

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‎05-13-2017 12:52 PM

HP Recommended
Thanks but they are opened.
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‎05-13-2017 12:53 PM

HP Recommended

eBay.

 

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