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‎07-31-2020 03:03 PM

HP Recommended
Product: HP photosmart premium
Operating System: Microsoft Windows 8.1 (64-bit)

Has anyone dealt with this problem? Can't get it to fit in, and somehow as you may be able to see purple port is getting messed up in there and I can't see how on the male plug side what could be mis-matc

20200731_165536.jpg

 

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3 REPLIES 3

‎07-31-2020 03:33 PM - edited ‎07-31-2020 03:49 PM

HP Recommended

Hi @juntjoo76 ,

       

The purple plug has a tab in the upper side, so there is only one way to plug it in the printer connector.

 

 

Just need to pair with the back connector in the printer.

 

 

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* Click on the button Accepted Solution if the question is answered.

 

ferRX.  

 

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@ferRX / I am a volunteer posting answers on my own time.
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‎07-31-2020 03:38 PM - edited ‎07-31-2020 03:39 PM

HP Recommended

Thanks. Mine is a slightly different one. Apparently someone lost the original purple plug to match the purple port. But mine is close enough to where I just had to cut the plug between those prongs. Like webbed fingers they were which doesn't fit the port. Works now. Hmm.. Printer powers on and is displaying messages... Perhaps I should double check the transformer(?)/adapter is correct at least... 

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‎07-31-2020 03:55 PM

HP Recommended

Hi @juntjoo76 ,

                  

Yes, you should check the adapter is correct. At least the printer is working now. 😊👍

 

* Click on KUDOS thumbs up to say thanks  :smileywink:     

* Click on the button Accepted Solution if the question is answered.

 

ferRX.  

 

HP_Experts_2019.jpg

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@ferRX / I am a volunteer posting answers on my own time.
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