cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 4
77
Flag Post

Solved!

REGION CHANGED FROM Thailand TO israel (euroup) NEW CATRIDGE NOT SUPPORTING

HP Recommended
F5S29B HP DJ 2135
Microsoft Windows 10 (64-bit)

I have purchased the HP deskjet ink advantage 2135 from Thailand with cartridge 680. I have recently moved to israel and Bought cartridge 652, but not able to use them. I have searched the topic on web and found that I have to change the region of the printer by changing some code in the printer configuration. I have tried searching the HP technical support contact or email, but as printer is out of warranty, I didn’t find any success.
Request HP community to help me in this regard. You can contact me and I will provide you with my email for further communication. Many thanks.

 

Best Regards,

Ori

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
10,366 10,341 443 694
Message 2 of 4
Flag Post
HP Recommended

@Ori_n Welcome to HP Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Highlighted
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you so much for the excellent service I received
Regardless of good service and your professionalism

I can not understand why HP built such a cumbersome mechanism that bothers the customer and burdens the service providers
Best regards

Ori

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,366 10,341 443 694
Message 4 of 4
Flag Post
HP Recommended

@Ori_n

 

Thank you for the update.

 

We are happy to hear that the provided solutions worked for you.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Once again thank you for your valuable feedback.

 

Have a nice day!!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation