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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-26-2020 07:56 AM

HP Recommended

The Office Jet 6958 will print colors but will not print any black at all. I just put in a new HP 902 XL purchased cartridge and nothing. Help

3 REPLIES 3

‎08-26-2020 04:18 PM

HP Recommended

@TW75, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎08-26-2020 07:56 PM

HP Recommended

I have the exact same printer and issue. I also cleaned the print head 3 times. No luck on black at all. 

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‎08-27-2020 03:14 PM

HP Recommended

@TW75

 

I recommend you contact HP as suggested previously, so they can help get this sorted, as we've reached the end of the line.

 

Thanks!

TEJ1602
I am an HP Employee

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